For more information on any of our products and services, please feel free to pop in and see one of our friendly representatives.
We are happy to discuss your requirements face-to-face, over the telephone or via email, whichever is easier for you.
It is our intention to provide you with the highest possible level of customer service at all times. However we recognise that things can go wrong on occasion and if this occurs we are committed to resolving matters promptly and fairly.
Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on their website, www.financial-ombudsman.org.uk
We are a firm that sell products online and are required to inform you of the availability of the online dispute resolution (ODR) platform to assist you if we are unable to resolve your complaint this facility will direct you to the alternative disputes resolution (ADR) provider for the firm who in this case is the Financial Ombudsman Service (FOS) and you may therefore wish to contact them direct.
More details are available on https://webgate.ec.europa.eu/odr